If the following suggestions do not fix the problem or the problem reoccurs, please reach out to us here.
- DO NOT attempt to investigate any further.
- DO NOT attempt to modify the device in any way. The device has no parts you can repair yourself.
|
Issue |
Cause |
Solution |
|
The Wand won't turn on. |
The device is not fully charged, because the charging cable was not properly inserted into the power outlet. |
Insert the charging cable properly into the power outlet. |
|
|
The device is not fully charged, because the magnetic cable was not properly connected to the device. |
Connect the magnetic cable properly to the device and charge the device. |
|
|
The power outlet didn’t work during charging. |
Try a different power outlet or other 5V power source. |
|
|
The ON/OFF button has not been pushed for at least 1 full second. |
Press and hold the ON/OFF button until the device turns on. |
|
The device switches off unexpectedly. |
The battery level is too low. |
Charge the device. |